PerkhidmatanKelebihanBantuan

Terms & Conditions

LAST MODIFIED: 08 AUGUST 2026

 

PLEASE READ CAREFULLY THE FOLLOWING TERMS OF SERVICE UPON WHICH VGMATICS SDN BHD ("COMPANY") OFFERS YOU ACCESS AND USE OF THE RIDENOW E-HAILING APPLICATION AND ITS RELATED SERVICES (DESCRIBED BELOW). THIS INCLUDES IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS, AS WELL AS CERTAIN EXCLUSIONS AND LIMITATIONS.

 

VGMATICS SDN BHD operates the Ridenow e-hailing application (hereinafter referred to as "Ridenow", "we", "us" or "our"). Ridenow is a technology platform that connects passengers seeking transportation services ("Riders") with independent third-party drivers who provide such transportation services using their own vehicles ("Drivers"). Riders and Drivers are collectively referred to herein as "Users".

 

By downloading, installing, accessing or using the Ridenow Application, you hereby accept these Terms and represent that you agree to comply with them. This User Agreement is deemed effective upon your use of the Application, which signifies your acceptance of these Terms. If you do not agree to be bound by this User Agreement, please do not access, register with or use this Application.

 

Ridenow reserves the right to change, modify, add or remove portions of these Terms at any time. Changes will be effective when posted on the Application and we will make reasonable efforts to notify you of material changes through the Application or via the contact information you have provided. Your continued use of the Application following the posting of changes constitutes your acceptance of those changes.

 

1. THE RIDENOW PLATFORM

 

E-Hailing Transportation Services

The Ridenow Application provides a technology platform and marketplace where Riders who seek transportation to certain destinations can be matched with Drivers who are available and willing to provide such transportation using their own personal vehicles. Ridenow is a technology intermediary and does not itself provide transportation services, employ Drivers or operate as a transportation carrier.

 

As a User, you authorise Ridenow to match you with Drivers or Riders based on factors such as your location, the requested pickup location, the estimated time to pickup, your destination, User preferences, vehicle type, driver availability and platform efficiency. Ridenow may cancel an existing match and/or rematch you with a different Driver or Rider based on the same considerations.

 

Any decision by a Driver to accept a ride request or by a Rider to request a ride is a decision made in such User's sole discretion. Each ride service provided by a Driver to a Rider shall constitute a separate agreement between such persons. Ridenow is not a party to such agreement.

 

Fare Calculation and Estimates

Ridenow provides fare estimates to Riders before a ride is confirmed. The final fare may vary from the estimate based on actual route taken, traffic conditions, tolls, waiting time and other applicable surcharges. By confirming a ride request, the Rider agrees to pay the applicable fare as calculated by the Ridenow platform upon completion of the ride.

 

Ridenow may apply dynamic or surge pricing during periods of high demand. The applicable fare or surge multiplier will be communicated to the Rider before the ride request is confirmed. Acceptance of the ride request by the Rider constitutes acceptance of the fare displayed.

 

2. RIDENOW AS A TECHNOLOGY INTERMEDIARY

 

Ridenow is a technology platform that facilitates connections between Riders and Drivers. Ridenow is not a transportation provider, taxi service or common carrier. Drivers are independent third-party contractors and are not employees, agents or representatives of Ridenow or Vgmatics Sdn Bhd.

 

Users agree that Ridenow is not responsible for the actions, conduct, quality of service, safety or legality of the transportation services provided by Drivers. Users acknowledge that the transportation services are provided by Drivers in their personal capacity and Ridenow assumes no liability arising from or related to the transportation services provided.

 

Users agree that they are responsible for and agree to abide by all laws, rules and regulations applicable to their use of the Application, their use of any tool, service or product offered on the Application and any transaction they enter into on the Application or in connection with their use of the Application.

 

You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions before booking a ride and Ridenow or one of its affiliates may place additional restrictions on your booking or service.

 

3. RIDER TERMS AND RESPONSIBILITIES

 

In addition to the general responsibilities set out in these Terms, Riders represent, warrant and agree to the following:

  • Riders must be at least 18 years of age. Persons under 18 may only use the Application if accompanied by a parent or legal guardian during the ride.
  • Riders shall provide accurate pickup and drop-off locations and be present at the designated pickup location at the scheduled time.
  • Riders shall treat Drivers with respect and courtesy and shall not engage in any abusive, threatening, discriminatory or unlawful behaviour during any ride.
  • Riders shall not request Drivers to violate any traffic laws, regulations or safety requirements.
  • Riders are responsible for ensuring that the number of passengers does not exceed the vehicle's licensed seating capacity.
  • Riders shall not carry any prohibited, illegal, hazardous or dangerous items in the vehicle during the ride.
  • Riders are responsible for any damage caused to the Driver's vehicle during the ride, including but not limited to spillage, staining, vomiting or physical damage. Ridenow may facilitate the collection of cleaning or repair fees on behalf of the Driver.
  • Riders shall pay the applicable fare upon completion of the ride through the payment method designated in the Application.
  • Riders acknowledge that fare estimates provided before a ride are approximate and the final fare may differ based on actual route, traffic, tolls, waiting time and other applicable factors.

 

4. DRIVER TERMS AND RESPONSIBILITIES

 

In addition to the general responsibilities set out in these Terms, Drivers represent, warrant and agree to the following:

  • Drivers must possess a valid and current driving licence appropriate for the class of vehicle being used to provide ride services.
  • Drivers must hold all permits, licences and approvals required under applicable Malaysian laws and regulations to operate an e-hailing service, including but not limited to a valid Public Service Vehicle (PSV) licence and e-hailing vehicle permit (eVAP) issued by the Land Public Transport Agency (APAD) or its successor.
  • Drivers must maintain valid and adequate motor vehicle insurance coverage that covers e-hailing or public hire activities, as required by applicable law.
  • Drivers shall ensure that their vehicle is roadworthy, properly maintained, clean and meets the minimum vehicle standards prescribed by Ridenow and applicable law at all times.
  • Drivers shall comply with all applicable traffic laws, road safety regulations and speed limits at all times during the provision of ride services.
  • Drivers shall treat Riders with respect and courtesy and shall not engage in any abusive, threatening, discriminatory, harassing or unlawful behaviour.
  • Drivers shall take the most efficient route unless otherwise directed by the Rider and shall not intentionally extend the duration or distance of a ride.
  • Drivers shall not be under the influence of alcohol, drugs or any other substance that may impair their ability to drive safely.
  • Drivers acknowledge and agree that they are independent contractors and not employees, agents or representatives of Ridenow or Vgmatics Sdn Bhd. Nothing in these Terms shall be construed to create an employment, agency or partnership relationship.
  • Drivers are solely responsible for all tax obligations, statutory contributions (including but not limited to income tax, SOCSO, and EIS) and any other financial obligations arising from their provision of ride services through the Application.
  • Drivers shall not transfer, assign or permit any other person to use their Driver account or to provide ride services under their account.
  • Drivers agree that Ridenow may deduct applicable commission, service fees or other charges from the fare collected before disbursing the balance to the Driver, in accordance with the applicable fee schedule communicated to the Driver.

 

5. REGISTRATION AND ACCOUNT

 

You are the sole authorised User of any account ("Account") you create using the Application. Your action of successful registration constitutes your acceptance of these Terms and you represent that you are not less than eighteen (18) years of age.

 

The data required for registration provided by the User must be complete and accurate. The User is responsible for updating its own data, which can be amended at any time from the respective interface of the Application. Ridenow has no responsibility over the use of the User Account and expressly disclaims any liability therefrom.

 

Should a User suspect that any unauthorised party might be using its Account, that User is under an obligation to notify Ridenow immediately by contacting Ridenow Support. Notwithstanding anything contained herein, Ridenow at its sole discretion reserves the right to restrict, suspend or terminate the User's Account if it is believed that the User is or may be in breach of this User Agreement or law or is misusing the Services.

 

By providing personal details to Ridenow at the time of registration and pursuant to the use of the Application, the User hereby affirmatively consents to our use of its personal details for contacting it directly in order to perform the Services, including but not limited to occasionally sending notifications, text messages with promotional offers, service updates and reaching out to the User to survey regarding the quality of the Application.

 

User Account Security

Upon registration, Ridenow shall assign an account and issue a User ID and password (the latter shall be chosen by a User during registration) to each User. Each User ID is unique to each Account.

 

Each User shall be solely responsible for maintaining the confidentiality and security of their User ID and for all activities that occur under their Account. No User shall share, assign or permit the use of its User ID by another person. Users agree to notify Ridenow immediately if they become aware of any unauthorised use of their password or account or any other breach of security of their Account.

 

All Users agree that all activities that occur under their Account (including without limitation, booking rides, accepting ride requests, posting any information, clicking to accept any additional agreements or rules, subscribing to any Services or sending messages) will be deemed to have been authorised by the User.

 

Users acknowledge that sharing of their Account with other persons or allowing multiple persons to use their Account ("Multiple Use"), may cause irreparable harm to Ridenow or other Users. Users shall completely indemnify Ridenow, our affiliates, directors, employees, agents and representatives against any loss or damages (including but not limited to loss of profits) suffered as a result of the Multiple Use of their Account. Users also agree that in case of the Multiple Use of their Account or User's failure to maintain the security of their Account, Ridenow shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate the User's Account without liability to the respective User.

 

6. PAYMENT TERMS

 

Payment Methods

Riders may pay for ride services through the payment methods made available on the Application, which may include credit cards, debit cards, e-wallets, in-app wallet balance and cash (where available). The availability of payment methods may vary and Ridenow reserves the right to add or remove payment methods at any time.

 

By providing credit card, debit card or other payment information through the Application, you authorise Ridenow and its designated payment processor to charge your selected payment method for the applicable fare, fees, tolls, surcharges, penalties and any other amounts owed in connection with your use of the Services.

 

Fare Collection and Driver Payments

For cashless transactions, Ridenow collects the fare on behalf of the Driver and remits the Driver's portion after deducting applicable commissions, service fees and other charges in accordance with the fee schedule applicable to the Driver.

 

For cash transactions, the Rider pays the fare directly to the Driver at the end of the ride. The Driver acknowledges that Ridenow may offset applicable commissions and fees against future earnings or require periodic settlement of outstanding amounts.

 

Cancellation Fees

Riders and Drivers acknowledge that cancellation fees may apply if a ride is cancelled after a match has been confirmed. The applicable cancellation fee and the conditions under which it applies will be communicated to Users through the Application. By using the Application, Users agree to pay any applicable cancellation fees.

 

Promotional Credits and Vouchers

Ridenow may from time to time offer promotional credits, discount codes or vouchers. These are subject to the specific terms and conditions applicable to each promotion, are non-transferable, may not be redeemed for cash and may be revoked or modified at Ridenow's discretion. Ridenow reserves the right to withhold or deduct promotional credits or benefits obtained through fraud, error or violation of the applicable promotion terms.

 

7. RETURN AND REFUND POLICY

 

This Return and Refund Policy governs refund requests related to ride services booked and paid for through the Ridenow Application. By using the Application and making payments through the Application, you acknowledge and agree to the terms of this policy.

 

Eligibility for Refunds

Riders may be eligible for a full or partial refund under the following circumstances:

  • The Driver failed to arrive at the designated pickup location and the ride was not completed.
  • The Rider was charged for a ride that was not taken or that was cancelled by the Driver.
  • A significant deviation from the estimated fare occurred due to a system error, incorrect route taken by the Driver without the Rider's consent or technical malfunction of the Application.
  • The Rider was charged multiple times for the same ride due to a payment processing error.
  • The ride service was materially different from what was confirmed on the Application (e.g., wrong vehicle type provided where a specific vehicle type was booked and confirmed at a premium fare).
  • Safety incidents during the ride that are substantiated through Ridenow's investigation process.

 

Non-Refundable Circumstances

Refunds shall generally not be provided in the following circumstances:

  • The Rider completed the ride and the fare was correctly calculated based on the actual route, distance, time, tolls and applicable surcharges.
  • The Rider failed to appear at the designated pickup location and the ride was marked as a no-show by the Driver.
  • Cancellation fees legitimately incurred in accordance with the cancellation policy.
  • The Rider's dissatisfaction relates to factors outside of Ridenow's or the Driver's reasonable control, including but not limited to traffic conditions, road closures or weather.
  • The fare was affected by surge or dynamic pricing that was disclosed and accepted by the Rider before confirming the ride request.

 

Refund Request Process

To request a refund, Riders must submit a refund request through the in-app support feature or by contacting Ridenow Support within twenty-four (24) hours of the completed or disputed ride. The refund request must include:

  • The ride reference number or trip ID.
  • A description of the issue and the reason for the refund request.
  • Any supporting evidence, such as screenshots, photographs or other relevant documentation.

 

Ridenow will review each refund request on a case-by-case basis and will make reasonable efforts to investigate and resolve the request within seven (7) to fourteen (14) business days from receipt of the complete refund request. Ridenow reserves the right to request additional information or evidence from the Rider and/or Driver during the investigation process.

 

Refund Method

Approved refunds will be processed as follows:

  • For payments made by credit card or debit card, the refund will be credited back to the same card used for the original transaction. The time required for the refund to appear on the Rider's statement will depend on the issuing bank and may take five (5) to fourteen (14) business days.
  • For payments made by e-wallet, the refund will be credited back to the same e-wallet account.
  • At Ridenow's discretion, refunds may alternatively be issued as Ridenow in-app credit, which can be applied towards future rides.
  • Cash payments are generally non-refundable through the Application. Disputes relating to cash payments should be resolved directly between the Rider and the Driver. However, Ridenow may assist in facilitating resolution at its discretion.

 

Chargebacks and Disputes

If a Rider initiates a chargeback or payment dispute with their bank or payment provider before first raising the matter with Ridenow through the in-app support or Ridenow Support channels, Ridenow reserves the right to suspend the Rider's Account pending investigation and resolution of the chargeback or dispute.

 

Ridenow encourages Riders to contact Ridenow Support first to resolve any billing concerns before initiating a chargeback or dispute, as chargebacks may result in delays and additional administrative processes.

 

Ridenow's Discretion

All refund decisions are made at Ridenow's sole discretion after a fair investigation. Ridenow reserves the right to limit or deny refund requests if it determines, in its sole discretion, that there is a pattern of fraudulent, abusive or excessive refund activity associated with a User's Account.

 

8. USERS' GENERAL RESPONSIBILITIES

 

All Users represent, warrant and agree that:

  • They shall have complete power and authority to accept the Terms and to perform the obligations hereunder.
  • They use the Application and Services for lawful purposes only.
  • All information and material provided during the registration process or thereafter is true, accurate, current, and complete and they shall maintain and promptly amend all information to keep it true, accurate, current and complete.
  • They shall carry on their activities on the Application in compliance with all applicable laws and regulations.
  • They shall conduct their dealings in good faith.
  • They shall not use the Services or Application to defraud any person or entity.
  • They shall not impersonate Ridenow, any other User or any person or entity or misrepresent their affiliation with any person or entity.
  • They shall not engage in spamming, phishing or any other unlawful activities.
  • They shall not involve any computer viruses or other destructive devices and codes that may damage, interfere with, intercept or expropriate any software or hardware system, data or personal information.
  • They shall not involve any scheme to undermine the integrity of the data, systems or networks used by Ridenow and/or any User of the Application or gain unauthorised access to such data, systems or networks.
  • They shall not engage in any activities that would otherwise create any liability for Ridenow or our affiliates.

 

Users acknowledge and agree that Ridenow shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or material or information created, obtained or accessed through the Services or Application.

 

9. SAFETY

 

Ridenow is committed to fostering a safe environment for all Users. All Users agree to abide by the following safety requirements:

  • Drivers must comply with all applicable road and traffic safety laws and regulations at all times.
  • Drivers must not use the Application while driving. Route guidance and ride acceptance must be managed safely and in compliance with applicable laws regarding mobile device usage while operating a vehicle.
  • Riders and Drivers must not carry firearms, weapons or any illegal substances during any ride facilitated through the Application.
  • Both Riders and Drivers are encouraged to verify the identity of their matched party (e.g., by confirming the Driver's name, vehicle details, and licence plate number or the Rider's name) before commencing a ride.
  • Ridenow may implement safety features such as ride-sharing with emergency contacts, an SOS emergency button, GPS trip tracking and other features designed to enhance User safety. Users are encouraged to make use of these features.

 

Ridenow reserves the right to suspend or permanently deactivate the Account of any User who is found to have engaged in unsafe behaviour, violated safety policies or posed a threat to the safety of other Users, as determined by Ridenow in its sole discretion.

 

10. RATINGS AND REVIEWS

 

After each completed ride, Riders and Drivers may rate and review each other through the Application. Ratings and reviews are intended to promote accountability, safety and a positive experience for all Users.

 

Users agree that all ratings and reviews submitted shall be fair, honest and based on their genuine experience. Users shall not submit false, misleading, defamatory or malicious ratings or reviews. Ridenow reserves the right to remove any rating or review that it determines, in its sole discretion, to be fraudulent, inappropriate or in violation of these Terms.

 

Users acknowledge that maintaining a minimum rating threshold may be required to continue using the Application. Ridenow reserves the right to suspend or deactivate the Account of any User whose rating falls below the minimum threshold as communicated through the Application.

 

11. INTELLECTUAL PROPERTY

 

All intellectual property rights in the Ridenow Platform shall be owned by Ridenow and Vgmatics Sdn Bhd absolutely and in their entirety. These rights include database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world, together with the right to apply for protection of the same.

 

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information ("Submissions") provided by you to us are non-confidential and shall become the sole property of Ridenow. Ridenow shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

 

RIDENOW and other Ridenow logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Ridenow and Vgmatics Sdn Bhd (collectively, the "Ridenow Marks"). The Ridenow Marks may not be used in any manner that is likely to cause confusion, including but not limited to: use of a Ridenow Mark in a domain name, use of a Ridenow Mark as a social media handle or name, avatar, profile photo, icon, favicon or banner, without Ridenow's prior express written consent.

 

12. PERMISSION TO USE THE APPLICATION

 

We grant you a limited, non-exclusive, non-transferable, revocable permission to access and make personal use of this Application but not to download (excluding page caches) or modify the Application or any portion of it in any manner. This permission does not include any resale or commercial use of this Application or its contents; any collection and use of any service listings, descriptions or any derivative use of this Application or its contents; any downloading or copying of account information for the benefit of another User; or any use of data mining, robots or similar data gathering and extraction tools.

 

This Application or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, distributed, or otherwise exploited for any commercial purpose without our express written consent.

 

You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your User Account, Services or any existing incomplete transaction with us, and in severe cases may also result in legal action:

  • Refusal to comply with the Terms described herein or any other guidelines and policies related to the use of the Application.
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity.
  • Use the Application for illegal purposes.
  • Attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the platform or Services.
  • Interfere with other Users' utilisation and enjoyment of the Application.
  • Post, promote or transmit through the Application any prohibited materials as deemed illegal by applicable laws.
  • Use or upload any software or material that contains viruses, damaging components, malicious code or harmful components which may impair or corrupt the Application's data or damage or interfere with the operation of another User's computer or mobile device.

 

13. CONDUCT OF USERS

 

You must not use the Application in any way that causes or is likely to cause, the Application or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Application, Ridenow, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the Application.

 

You understand that you, and not us, are responsible for all electronic communications and content sent from your device to us and you must use the Application for lawful purposes only. You are strictly prohibited from using the Application:

  • For fraudulent purposes or in connection with a criminal offence or other unlawful activity.
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, harassing, defamatory, obscene or otherwise injurious to third parties.
  • To cause annoyance, inconvenience or needless anxiety to any User or any other person.
  • For any purpose other than what is intended by us.

 

14. LIMITATION OF LIABILITY

 

IN NO EVENT WILL RIDENOW, VGMATICS SDN BHD OR ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, CONSULTANTS, AGENTS AND/OR EMPLOYEES (COLLECTIVELY, THE "RIDENOW GROUP"), BE LIABLE FOR ANY LOST PROFITS OR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON OR RESULTING FROM (A) THE APPLICATION, (B) THESE TERMS, (C) ANY BREACH OF THESE TERMS BY YOU OR A THIRD PARTY, (D) USE OF THE APPLICATION, TOOLS, OR SERVICES WE PROVIDE, BY YOU OR ANY THIRD PARTY, (E) ANY USER-CONTRIBUTED CONTENT, (F) ANY ACTUAL OR ATTEMPTED COMMUNICATION OR TRANSACTION BETWEEN USERS, INCLUDING WITHOUT LIMITATION ANY RIDE SERVICE OR PAYMENT TRANSACTION, IN EACH CASE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) STRICT LIABILITY, (4) TORT, (5) NEGLIGENCE OR (6) ANY OTHER CAUSE OF ACTION, TO THE MAXIMUM EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.

 

RIDENOW'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE APPLICATION SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO RIDENOW DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED RINGGIT MALAYSIA (RM100.00), WHICHEVER IS GREATER.

 

IF YOU ARE DISSATISFIED WITH THE APPLICATION, YOU DO NOT AGREE WITH ANY PART OF THE TERMS OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST US OR ANY USER OF THE APPLICATION WITH RESPECT TO THESE TERMS OR THE APPLICATION, THEN YOUR SOLE AND EXCLUSIVE REMEDY AGAINST US IS TO DISCONTINUE USING THE APPLICATION.

 

15. DISCLAIMERS

 

THE APPLICATION, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE APPLICATION, IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE APPLICATION OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE THROUGH THE APPLICATION.

 

WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED ON THE APPLICATION WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE APPLICATION OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

 

RIDENOW DOES NOT GUARANTEE THE AVAILABILITY, QUALITY, SUITABILITY OR SAFETY OF ANY RIDE SERVICE PROVIDED BY DRIVERS. RIDENOW DOES NOT GUARANTEE THAT A DRIVER WILL BE AVAILABLE FOR ANY RIDE REQUEST, NOR DOES RIDENOW GUARANTEE THE ESTIMATED TIME OF ARRIVAL OR THE ROUTE TAKEN BY ANY DRIVER.

 

YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE APPLICATION AND ANY RIDE SERVICES REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

 

16. INSURANCE

 

Drivers are required to maintain valid and adequate motor vehicle insurance that covers e-hailing and/or public hire activities, in accordance with the requirements of applicable Malaysian laws and regulations, including the Land Public Transport Act 2010 and its subsidiary legislation. Proof of valid insurance may be required as part of the Driver registration and verification process and must be kept current at all times.

 

Ridenow does not provide insurance coverage for Riders or Drivers. Users acknowledge that Ridenow's role is limited to that of a technology intermediary and that any insurance claims arising from incidents during a ride must be directed to the Driver's insurance provider or any other applicable insurer.

 

Ridenow may, at its discretion, procure additional insurance coverage or provide supplementary protection for Users. Any such coverage will be subject to separate terms and conditions that will be communicated to Users.

 

17. RELEASE AND INDEMNIFICATION

 

IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE OTHER USERS OF THE APPLICATION, OR ANY THIRD PARTY, YOU HEREBY AGREE TO RELEASE, REMISE AND FOREVER DISCHARGE EACH MEMBER OF THE RIDENOW GROUP, EACH OF THEIR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES AND ALL OTHER RELATED PERSONS OR ENTITIES FROM ANY AND ALL MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS AND DISBURSEMENTS OF ANY NATURE WHATSOEVER, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER ARISE FROM, RELATE TO OR ARE CONNECTED WITH SUCH DISPUTE AND/OR YOUR USE OF THE APPLICATION.

 

YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD EACH MEMBER OF THE RIDENOW GROUP (COLLECTIVELY, THE "INDEMNIFIED PARTIES") HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS INCURRED BY THE INDEMNIFIED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF YOUR USE OF THE APPLICATION OR OTHERWISE RELATING TO THE SERVICES (INCLUDING, WITHOUT LIMITATION, ANY POTENTIAL OR ACTUAL COMMUNICATION, TRANSACTION, RIDE SERVICE OR DISPUTE BETWEEN YOU AND ANY OTHER USER OR THIRD PARTY), ANY CONTENT POSTED BY YOU OR ON YOUR BEHALF, ANY BREACH BY YOU OF THESE TERMS OR THE REPRESENTATIONS, WARRANTIES AND COVENANTS MADE BY YOU HEREIN, INCLUDING WITHOUT LIMITATION, ATTORNEYS' FEES AND COSTS. YOU SHALL COOPERATE AS FULLY AS REASONABLY REQUIRED IN THE DEFENCE OF ANY CLAIM.

 

WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENCE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU AND YOU SHALL NOT IN ANY EVENT SETTLE ANY MATTER WITHOUT OUR WRITTEN CONSENT.

 

18. DATA PRIVACY AND PERSONAL DATA PROTECTION

 

Ridenow collects, uses, discloses, and processes personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and our Privacy Policy, which is available on the Application and forms part of these Terms.

 

By using the Application, you consent to the collection, use, disclosure and processing of your personal data as described in our Privacy Policy, including but not limited to your name, contact details, location data, payment information, ride history and device information.

 

Ridenow may share User personal data with third parties, including Drivers, Riders, payment processors, insurance providers, government authorities and other parties, as necessary for the provision of the Services and as described in our Privacy Policy.

 

Users are responsible for ensuring that any personal data they provide to Ridenow is accurate and up to date, and for informing Ridenow of any changes to their personal data.

 

19. TERMINATION

 

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate these Terms or revoke any or all of your rights granted under these Terms. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Application and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Application in whole or in part.

 

Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Application shall not be liable to you or to any other person as a result of any such suspension or termination.

 

Users may deactivate their Account at any time by contacting Ridenow Support. Upon deactivation, any outstanding payment obligations must be settled before the Account is closed.

 

20. GOVERNING LAW AND DISPUTE RESOLUTION

 

This Agreement shall be governed by the laws of Malaysia, without regard to the choice or conflicts of law provisions of any jurisdiction.

 

Any disputes, actions, claims or causes of action arising out of or in connection with these Terms of Use or the Service shall be referred to the Asian International Arbitration Centre ("AIAC"), in accordance with the Rules of the AIAC as modified or amended from time to time (the "Rules") by a sole arbitrator appointed by the mutual agreement of the parties (the "Arbitrator"). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of AIAC in accordance with the Rules. The seat and venue of the arbitration shall be in Malaysia, in the English language and the fees of the Arbitrator shall be borne equally by the parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

 

21. GENERAL PROVISIONS

 

No joint venture, partnership, employment or agency relationship exists between you, the Company or any third-party provider as a result of these Terms of Use or use of the Service.

 

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

 

The failure of the Company to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.

 

These Terms comprise the entire agreement between you and the Company and supersede all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

 

Any notice required or permitted to be given under these Terms shall be in writing and shall be delivered through the Application's notification system, by email to the address associated with your Account or by such other means as Ridenow may specify.